FAQ

Welcome to Hydroplux! We have compiled a list of commonly asked questions to help you have a smooth shopping experience. If you cannot find the answer you are looking for, please feel free to reach out to us.

1. Where do you ship to? Currently, we ship exclusively to addresses within the United States (USA). We do not offer international shipping at this time.

2. How much does shipping cost? We are happy to offer Free Shipping on all orders within the United States. There are no hidden shipping fees at checkout.

3. How long will it take to receive my order?

  • Order Processing Time: 1 to 2 business days (Monday - Friday).

  • Transit Time: 3 to 5 business days (Monday - Friday). Please note that orders are not processed or shipped on weekends or holidays.

4. How can I track my order? Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number. You can click on the tracking number or visit our 'Track Order' page to monitor your package's journey. Tracking information usually takes about 24 hours to become active.

5. What is your return policy? We offer a 30-day return policy. If 30 days have gone by since you received your item, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the item must be unworn, unused, with tags, and in its original packaging.

6. Are there any restocking fees? No, we do not charge any restocking fees for returned items.

7. Who pays for return shipping?

  • If the product is defective, damaged in transit, or you received the wrong item, we will cover the return shipping costs and provide a pre-paid label.

  • If you are returning the item due to a change of mind (buyer's remorse), you will be responsible for the return shipping costs.

8. How long does the refund process take? Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will automatically be applied to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process the refund on their end.

9. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as secure digital wallets like PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely in USD.

10. How can I contact customer support? We are always here to help! You can reach our support team through the following channels:

  • Email: support@hydroplux.com

  • Phone: (781) 327-2230

  • Business Address: 11 Bar Link Way, Swampscott, Massachusetts 01907, United States