Refund policy

At Hydroplux, your satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return for any orders within the USA.

1. Return Timeframe & Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Initiate a Return To start a return, please contact us at support@hydroplux.com or call us at (781) 327-2230. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be mailed to our business address:Hydroplux 11 Bar Link Way, Swampscott, Massachusetts 01907, United States

3. Return Shipping Costs

  • Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping costs. We will provide a pre-paid return shipping label.

  • Customer Remorse: If you purchased the wrong product, or you simply changed your mind (buyer's remorse), you will be responsible for the actual cost of return shipping.

4. Restocking Fee We do not charge any restocking fees on returns.

5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

Contact Information For any return-related questions or support, feel free to reach out to us:

  • Store Name: Hydroplux

  • Email: support@hydroplux.com

  • Phone: (781) 327-2230

  • Address: 11 Bar Link Way, Swampscott, Massachusetts 01907, United States